May 3, 2020

Your privacy is very important to Sieben Medical Art. We therefore comply with the privacy law. This means that your data is safe with us and that we always use it properly. We only process data that is necessary for processing and sending your order. The data you provide to us is stored on the secure servers of MyOnlineStore / Mijnwebwinkel. In this privacy statement we explain what we do with the information you provide to us within the online environment of our webshops


When you place an order with us, we use your personal data to process your order neatly and quickly for you. Personal data that you make available to us for the benefit of our services will be shared with our webshop provider (MyOnlineStore), delivery service and payment provider. Personal data that we use to process your order are payment details, name and address details, email address, telephone number and billing address. The data required to process your order is stored for 7 years due to tax retention.


We work with certain companies that may receive the above-mentioned personal data from us. Below we explain which companies we work with. We work together with:

> payment provider Mollie B.V. and / or AfterPay

After completing your order, you can select a payment method. Do you choose Mollie B.V. or AfterPay they will take over the last part of your order from us, namely the payment process. They will only request information from you that is necessary to complete the payment or, in the case of AfterPay, to assess your creditworthiness.

> shipping / delivery service MyParcel and PostNL

When you place an order, it is our job to have your package delivered to you as soon as possible. We use the services of MyParcel. MyParcel is used to generate address labels that are attached to your package so that you can track your order with a track & trace code. The actual execution and delivery of your order is in the hands of PostNL. It is therefore necessary for us to share your name, address and residence details with MyParcel and PostNL. This data is only used for the execution of the agreement.

> webshop software MyOnlineStore / Mijnwebwinkel

Data that you enter while placing an order or sending a message is stored on the servers of our processor Mijnwebwinkel. Mijnwebwinkel ensures a level of security that matches the data to be processed and takes adequate measures to protect data against loss or any form of unlawful processing. For example, a secure SSL connection is used as standard. When you place an order we need your name, address, email address and telephone number. After completing your order, your data will only be used for purposes that are necessary for our administrative obligations.


You can ask us questions using the contact form on the website. We use your email address, telephone number and name and address details for this. We keep this information until we are sure that you are satisfied with our response.


You can subscribe to our newsletter. Here you can read news, tips, offers and information about our products and services. If you want to subscribe to our newsletter, you will receive a registration link to the e-mail address with which you wish to subscribe. Only when you activate the registration are you actually registered for the newsletter. In this way, your email address will only be added to the list of subscribers with your digital permission. This data is kept until you cancel the subscription. This is possible at any time. Every newsletter contains an unsubscribe link. We process your newsletter registration and your e-mail address using the MailChimp software program. Your data is stored securely by MailChimp. MailChimp uses cookies to make it clear whether emails are opened and read and whether links are clicked.


Our web shop includes social media buttons such as the Like button from Facebook. When you click on this, the administrators of these services collect your personal data.


With the exception of the partners mentioned above, we do not give your personal data to other companies or institutions under any circumstances, unless we are legally obliged to do so.


We use Google Analytics to keep track of how visitors use our webshop. We have entered into a processor agreement with Google. It contains strict agreements about what they are allowed to keep. We have not allowed Google to use the obtained Analytics information for other Google services. Data is deleted via Google Analytics after 14 months.


Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some functions and services on our and other websites may not function properly if cookies are disabled in your browser.


Security of personal data is very important to us. We ensure that your data is properly secured with us. We always adjust security and pay close attention to what can go wrong. In order to guarantee the security optimally, we have concluded a processing agreement with all processors.


When our webshop changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions.


If you have questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

receive an explanation of what personal data we have and what we do with it

access to the precise personal data we have

to have errors corrected

to have outdated personal data removed

revocation of consent

object to a particular use

Make sure that you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.


If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.



Sieben Medical Art

Grachtstraat 56

9717 HL Groningen

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Orders are sent within 1-4 working days. Customized or pre-order items might take longer.

Orders in the Netherlands (letterbox package with Track & Trace):  €3,99; orders above €30,00 are shipped for free.

Orders to Austria, Belgium, Denmark, Germany, France, Italy, Luxembourg, Spain and Sweden (Track & Trace): €11,95; orders above €60,00 are shipped for free.

Orders to other countries inside Europe or the United Kingdom(Track & Trace): €13,95; orders above €60,00 are shipped for free.

Orders to other countries outside Europe (Track & Trace): €17,95; orders above €70,00 are shipped for free.

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